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[Solved] Installation stalls at demo. Windows 10 64bit.  

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Vernon Sakai
(@fugubot)
New Member Registered
Joined: 5 months ago
Posts: 2
03/07/2019 5:56 pm  

Hi,

New user. Windows 10 64bit. 

Installation progressed through Welcome screen, warning not to press and hold Dial, then to click screen to go to demo. Welcome screen disappears. I'm looking at my desktop.

Then nothing happens. Windows installation icon remains in taskbar. Hovering mouse above it shows a miniature of the window but it is grey and says Elephant v1.9.2 on it. Nothing brings the window to the fore. Not clicking on it. Screenshot available. As well as Task Manager. 

That's where it stops. 

What can I do to continue and complete the installation. Is it possible to skip the demo?

 

Thanks,

 

Vern Sakai

 


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Vernon Sakai
(@fugubot)
New Member Registered
Joined: 5 months ago
Posts: 2
03/07/2019 6:32 pm  

I can see the folder and files including elephant.exe in /hi computer/elephant. So it looks like it is installed but not sure why the installer wont release and confirm installation.


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SaveTheHuman5
(@savethehuman5)
Member
Joined: 2 years ago
Posts: 371
04/07/2019 12:33 am  

Hello, really sorry but not understand 100% what you explain..... for sure, nobody report a issue like this. 
Can we schedule a remote session trough Team Viewer?
Based on what I read is like the installer stuck in the process of install in your machine, that not is a common issue and I need check  that, otherwise I cant debug what cant be reproduced (at least here or by other users). Please confirm about Team Viewer. 
Anyway! question:
After run the installer and reboot the machine, can use Elephant software?
Please provide more info.

This post was modified 1 month ago by SaveTheHuman5

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Roddy Wilde
(@roddy-wildebtinternet-com)
New Member Registered
Joined: 2 months ago
Posts: 2
01/10/2019 7:43 am  

I have exactly the same problem. Did you identify the problem and resolve it? Please let me know, thanks


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Roddy Wilde
(@roddy-wildebtinternet-com)
New Member Registered
Joined: 2 months ago
Posts: 2
01/10/2019 7:55 am  

It's ok, I just found the solution myself, thanks


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SaveTheHuman5
(@savethehuman5)
Member
Joined: 2 years ago
Posts: 371
01/10/2019 2:29 pm  

@roddy-wildebtinternet-com

Great!!
Please can share the solution?
Not a common problem, can be useful for any other user under this situation.

This post was modified 2 months ago by SaveTheHuman5

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Robert Wilcox
(@purpledrink)
New Member Registered
Joined: 3 months ago
Posts: 2
13/10/2019 3:52 pm  

I have a similar failure that is happening. I had it working fine and then I booted up today to find the menu unavailable after startup. There is a consistent flicker that happens to the desktop icons after startup and then no response from Elephant. using the newest version of elephant / 64bit windows. I literally bought the surface dial because of this software and need it running again. Any help would be greatly appreciated.

 

1.9.2 & license manager ran successfully - startup looks good - icon flicker - nothing

This post was modified 1 month ago by Robert Wilcox

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SaveTheHuman5
(@savethehuman5)
Member
Joined: 2 years ago
Posts: 371
13/10/2019 4:07 pm  

Hello, lets try to fix this.

1- is your windows user, admin user?

If not, please setup your user as admin.

2- is the Eelephant softwate configured to atomatic run at start up?

If  yes, try disable. Uninstall the software install again. Not enable run at starup.

Waiting for your repply and comments. Unfortunately users report  a similar issue never come back to inform how they solv the problem.

This post was modified 1 month ago 12 times by SaveTheHuman5

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Robert Wilcox
(@purpledrink)
New Member Registered
Joined: 3 months ago
Posts: 2
13/10/2019 10:45 pm  

clean install -

I am admin but I am now opening the software as admin on each use - WORKING (this was not necessary before but I don't mind as this works)


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SaveTheHuman5
(@savethehuman5)
Member
Joined: 2 years ago
Posts: 371
14/10/2019 9:50 am  

Hello Robert!
Ok that is great I suppose is the way how the other users already fixed, setting up windows user as admin.

Facebook, Twitter, Instagram: @SaveTheHuman5


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